Frequently Asked Questions

SkillStory uses advanced AI to analyze job descriptions and tailor your resume to match specific requirements. Simply upload your resume, paste a job description, and our AI will optimize your resume with the right keywords, skills, and formatting to pass ATS systems and impress recruiters.

The core resume tailoring features work directly in your browser - no installation needed. However, for auto-apply features on job platforms like LinkedIn, Indeed, and Workday, you'll need to install our Chrome extension, which is included with Pro and Unlimited plans.

Absolutely. We use bank-level encryption (AES-256) to protect your data, and all transmissions are secured with SSL/TLS. We never share your personal information with third parties, and you can delete your data at any time from your account settings.

Yes! We offer a free tier that includes 5 AI-tailored resumes per month, access to our ATS scanner, and basic templates. No credit card required to start.

Our AI achieves 94% keyword matching accuracy and has helped users get 3.2x more interviews on average. The AI is trained on millions of successful resumes and job postings, continuously improving with user feedback.

Yes! Our AI provides intelligent suggestions, but you have full control. You can edit, accept, or reject any changes. We also offer an interactive mode where you can review each suggestion before applying it.

We support PDF, DOCX, DOC, and TXT files for upload. You can download your tailored resume in PDF or DOCX format. The Chrome extension works with any online application form.

Most resumes are tailored in under 30 seconds. Complex resumes with multiple roles might take up to 60 seconds. Our Chrome extension can auto-fill applications in about 2 minutes.

Our extension supports 100+ platforms including LinkedIn, Indeed, Glassdoor, AngelList, Workday, Greenhouse, Lever, BambooHR, and most company career pages. We add new platforms monthly based on user requests.

Yes! Our extension intelligently maps your information to even complex multi-page applications. It handles dropdowns, checkboxes, text areas, and can even answer common screening questions based on your profile.

Absolutely. Our extension only activates on job application pages and never collects browsing data outside of application forms. It's regularly audited for security and privacy compliance.

Yes! Your Pro or Unlimited subscription works across all your devices. Just install the extension and log in with your SkillStory account.

Free: Perfect for casual job seekers (1-5 applications/month). Essential: Good for moderate search (10-30 applications/month). Pro: Ideal for active seekers with the Chrome extension (30-100 applications/month). Unlimited: Best for aggressive job search or career professionals (100+ applications/month).

Yes! You can upgrade or downgrade at any time. When upgrading, you'll be charged a prorated amount. When downgrading, the change takes effect at your next billing cycle.

We offer a 7-day money-back guarantee for all paid plans. If you're not satisfied, contact support within 7 days of purchase for a full refund.

No hidden fees! The price you see is what you pay. All features listed in each plan are included with no additional charges.

Our Skill Discovery feature analyzes your experience and identifies transferable skills you might have missed. It suggests relevant skills based on your industry and role, helping you present a more complete picture to employers.

We automatically track every application you submit through our platform or Chrome extension. You can see application status, follow-up reminders, response rates, and analytics to optimize your job search strategy.

Yes! All paid plans include AI-generated cover letters tailored to each job. The AI matches your experience to the job requirements and creates compelling, personalized cover letters in seconds.

Our templates are ATS-optimized and designed by recruitment professionals. They automatically adjust based on your industry and experience level, ensuring your resume looks professional and passes ATS scans.

While rare, if you notice any issues, you can easily edit the content or use our feedback button to report it. Our team reviews all feedback and continuously improves the AI. Pro and Unlimited users get priority support response.

Ensure your resume has clear sections (Experience, Education, Skills) and uses standard formatting. Avoid tables, images, or complex layouts. If issues persist, our support team can help optimize your resume format.

First, refresh the page and ensure you're logged in to SkillStory. If it still doesn't work, use the feedback button to report the site. We typically add support for new platforms within 2-3 weeks.

Free users can reach us at support@ourskillstory.com. Paid users get priority support through the in-app chat or by emailing priority@ourskillstory.com. We typically respond within 24 hours.